Delete your account
How to request deletion of your Malipopay account and the data we hold about you
This page explains how to request deletion of your Malipopay merchant account and the data associated with it. Malipopay is published by Lockwood Technology Ltd. You can make a request from this page without installing or opening the app.
How to request deletion
- Send an email to support@malipopay.co.tz from the email address registered on your Malipopay account.
- Use the subject line "Account deletion request".
- Include your merchant name, registered phone number and your Malipopay merchant ID so we can locate the correct account. Do not send passwords, PINs or full card numbers.
- State whether you want the whole account closed, or only specific data deleted. You may request deletion of some of your data without closing your account.
- We verify the request and respond within 30 days. We may contact you to confirm your identity before acting on the request.
Telephone: +255 687 128 012
Lockwood Technology Ltd, Sinza Lion, P.O. Box 77805, Dar es Salaam, Tanzania
What is deleted, and what we must keep
When your deletion request is approved, we permanently remove the data listed below. Some records must be retained for a fixed period because Tanzanian financial and anti-money-laundering law requires it. Those records are locked down and used only to meet those legal obligations.
| Data | What happens | Retention |
|---|---|---|
| Login credentials and session data | Deleted | Immediately on account closure |
| Merchant profile: name, email address, phone number, physical address | Deleted from active systems | Retained in closed-account records for 7 years |
| Device identifiers, IP address and app diagnostic logs | Deleted | Within 12 months of account closure |
| Marketing preferences and contact history | Deleted | Immediately on account closure |
| KYC documents: National ID, passport or driving licence, business registration, TIN, licence copies | Kept, then deleted | 5 years after the business relationship ends |
| Transaction and settlement records | Kept, then deleted | Minimum 7 years, as required by financial regulation |
| Account records held for regulatory audit | Kept, then deleted | 7 years after account closure |
Before you request closure
- Settle or withdraw any outstanding balance. We cannot close an account with funds pending settlement.
- Resolve any open dispute, chargeback or reversal.
- Cancel any active payment links, invoices or recurring collections, as these stop working once the account is closed.
If you need help with any of these steps, email support@malipopay.co.tz and we will assist you before the account is closed.
Deleting only part of your data
If you want specific data removed but wish to keep your account open, say so in your email and list what you want deleted. We will action anything we are not legally required to retain, and tell you plainly what we cannot delete and why.
Related
For the full account of what we collect, why we collect it and how long we keep it, see the Malipopay Privacy Policy.