Refund customers quickly, wherever they paid from
A cancelled order, an overpayment or a failed delivery should not turn into a long wait. Keep your wallet funded and send the refund the same day, one at a time or as a batch.
Who you can pay
- Cancelled orders
- Overpayments
- Deposits returned
- Goodwill credits
How it works
The same four steps whether you pay ten people or five hundred.
Deposit from your bank
Pay the total into your permanent deposit number from CRDB or NMB. Free on the Malipopay side.
Upload your list
Fill the payout template in Excel and upload it. Every row is checked with a name lookup.
Approve with a code
See the total, the fees and the balance left, then approve with a one-time code.
Everyone is paid
Money goes to each mobile money number or bank account, and every row gets its own status.
Why it works for customer refunds
One refund or a thousand
Send a single refund from the dashboard, or put many in one file and approve them together.
Your reference on every refund
Add the order or receipt number in the description so support and finance can trace it.
Status you can share
Each refund carries its own reference and status, so you can tell the customer exactly where their money is.
| Name | Account | Amount (TZS) | Description |
|---|---|---|---|
| Grace Mushi | 0715 000 808 | 45,000 | Refund, order 55102 |
| Peter Lyimo | 0658 000 909 | 120,000 | Overpayment, receipt 8841 |
| Halima Said | CRDB 0150 0000 0001 | 310,000 | Refund, booking 2207 |
What it costs
Depositing is free. Each payout is charged on the published disbursement tariff.
Free
Deposit from CRDB or NMB
From TZS 500
Per mobile money payout
From TZS 2,500
Per bank payout
Other ways businesses use it
Salaries and payroll
Fund once from CRDB or NMB, then pay the whole staff list to mobile money and bank accounts in one batch.
Vendor and supplier payments
Settle invoices from many suppliers in one batch, to their mobile money or bank account.
Agent and commission payouts
Pay field agents, sales reps and commission earners straight to their mobile money.
Start paying from one deposit
Open a free account, get your deposit number, and run your first batch.